investigation the feasibility of implementing electronic reference services in the central library and documentation center

objective: the present paper studies the feasibility of implementing electronic reference services in the central library and documentation center of university of tehran [cenlib]. methodology: a user-centered approach was implemented based on descriptive method through the use of researcher-developed questionnaire. samples were drawn from postgraduate students' members of cenlib. findings: results indicate that users who have access to ict, because of their relative familiarity with ict-based services, are more inclined towards electronic reference services.